Mohammed Ilyas
Analyst Operations at Razorpay
Based in Bengaluru, India
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Seniority
Staff
Department
Operations
Location
Bengaluru
Industry
Software Development
Company size
4K
Contact information
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m•••••••@razorpay.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Mohammed Ilyas
Finance and Operations Specialist with 7+ years of experience in SaaS and PaaS platforms, excelling in payment operations, AML/KYC compliance, customer onboarding, and support. Demonstrated ability to lead process enhancements, manage large-scale data reporting, and deliver exceptional customer experiences across global markets including UAE, UK, and US. Proficient in Salesforce, Freshdesk, MS Excel, and reconciliation tools, with a track record of resolving 95%+ support tickets within SLA, reducing onboarding times by 20%, and optimizing reporting accuracy by 25%. A proven team player and strategic thinker committed to operational excellence and user satisfaction.
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