Mohammed Jaffor

Background

About Mohammed Jaffor

Assisted in project implementations by taking part in Networking of the Routers and Switches for Internet access, Printers, Dashboards & other monitoring devices. • Acquired and updated knowledge on systems and procedures of business processes being supported. • Ensured that work is completed in accordance with the specified SLA. • Identified and immediately escalated issues that are beyond Level 2 support. • Ensured that all systems requirement are met for New Migrations and Business Contingency Plans in coordination with the line manager. • Assisted Systems Engineers in maintaining routers switches server, desktop and software inventory as well as historical information on each asset. • Regularly liaised with Operations teams to identify trends and issues encountered on the production floor and provides this information to the IT team to ensure that these are addressed at the earliest possible time. • Regularly performed system backup – daily, weekly and monthly. • Efficient problem resolution and maximize the system availability was priority. • Strictly adhered to the set procedures and follow the guidelines.