Mohammed Riyan

Background

About Mohammed Riyan

I'm a cross-functional professional with a unique blend of experience across sales, construction management, and customer service. My journey has taken me from leading on-ground infrastructure projects to driving high-value customer experiences in fast-paced tech environments. At Zomato, I specialize in handling High Order Value (HOV) interactions and IRCTC escalations—resolving complex cases across voice, chat, and email channels. Recognized as a Subject Matter Expert, I support my peers, mentor new associates, and contribute to improving processes that directly enhance customer satisfaction and retention. Before Zomato, I led road construction projects as a Construction Manager, ensuring timely delivery, stakeholder coordination, and adherence to budgets and safety standards. Earlier, I worked as a Sales Team Lead, where I improved lead efficiency, trained sales teams, and contributed to business development. Across every role, one thing has stayed constant—my drive to solve problems, support teams, and create impact through strong communication and execution. I'm now focused on roles that allow me to blend customer experience, strategy, and relationship management to deliver long-term value.