Mohammed Uddin

Background

About Mohammed Uddin

Almost 8 years of experience as ServiceNow Developer/Admin with strong development and automating IT services. • Over 6 years of total experience in application development and IT Service Management (ITSM)frameworks. • Direct hands-on experience on various IT Services of ServiceNow tools like Service Catalog Requests, ServiceNow Administration, Incident, Problem, Change, Knowledge Management, Custom Applications, Performance Analytics, Integrations. • Experience in configuring and customizing all aspects of ServiceNow like UI actions, UI policy, Business rules, Data policies, Client scripts. • Extensive knowledge and experience in Development, Implementation, and administration of ServiceNow, and Asset Manager Modules in ServiceNow. • Extensive experience in implementation of Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts in ServiceNow. • Strong experience in JavaScript used in client scripts, business rules, UI policies, UI actions. • Direct hands-on experience on various IT Services of Service-Now tool like Service Catalog Requests, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting, Gauges, Integration with Web Services. • Good Knowledge in working in the ESS/Self Service Portal using CMS utility. • Good knowledge of ITIL Service Management Framework