Mohan Kulasekaran

Background

About Mohan Kulasekaran

Mohan Kulasekaran is a Certified ITIL and UNIX/RHCE associate with 20 years of IT experience in managing complex IT Infrastructure and Application projects across technology landscape for several customers across geographies. Over 12 years of managerial experience in client facing roles with IT operations especially managing production support teams and Service Management Office practitioner. Seasoned Service Delivery & Project management professional, handled medium & large size IT projects and program management for clients in a multi-vendor global environment. Mohan has experience on Retail/E-commerce/Insurance/Banking, Energy Utilities and Healthcare domains. Subject matter expert in Service Delivery, Lead Major Incident management by providing feedback, improve gaps and enhance processes, Problem & Change management, Escalation management, Capacity & Availability management with excellent Stakeholder expertise. Experience in managing end to end IT Infrastructure/Application service management, Transformation & Transition management, expertise in On-shore/Off-shore delivery management with excellent people management skills in a globally distributed diverse group of IT professionals. Experience managing onshore and offshore vendor partners & IT project teams. Handled IAM related projects, road-map and access management standards and evaluated projects for SOX compliance, business continuity and disaster planning. Implemented the necessary processes and procedures designed to attain, maintain and prove compliance requirements and security risk management. Provide industry standard recommendations and assist in development, implementation and documentation. Handled smooth transition of various IT projects in production environment to achieve run stabilization, productivity improvement, quality and efficiency by implementing continual service improvement ideas. Expertise in resolving major incident issues, mitigating risks, and handle business critical services for the assigned account. Accountable for the management of ITSM processes (Service Management), ITSM processes related to IT technology organization. Mohan is the escalation point of contact for all the critical and Major IT production issues for the assigned customer/client account, with strong leadership abilities in leading, monitoring, mentoring and resolving high priority issues effectively.