Mohan Kumar Kantharaj

Background

About Mohan Kumar Kantharaj

As an TEAM Lead at Betsol, I handle tier 2 and escalation que. Earlier I have worked in Infosys as a Technical Team Lead / Escalation Manager and handled a team of tier 2 technical support and provide the resolution to the escalated cases. I have been in this role since Nov 2023, after working as a Technical Process Specialist and a Quality Analyst for two years. I am ITIL certified and have been internally trained on lean six sigma methodologies. In my previous roles, I audited cases, performed root cause analysis, shared performance reports, gave feedback, and ensured compliance. I also handled a team of 20+ and provided support on technical issues. I have developed skills in Generative AI, which I use to create innovative solutions for complex problems. I am passionate about delivering quality service and improving customer satisfaction. I value collaboration, learning, and diversity, and I enjoy working with people from different backgrounds and perspectives.