Mohananand Senthilkumar

Background

About Mohananand Senthilkumar

Global Senior EUC Specialist is talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with a background in mentoring others to accomplish key milestones. Offering exemplary client relationship-building prowess. • Global IT Specialist Engineer managing and governing multiple countries in the EMEA and APAC region. • Involved in the Modern Workplace Transformation Program across EMEA and APAC regions which includes Windows 10 Migration, Office 365 Migration, and Headquarters IT Infrastructure Transformation activities. Expertise in managing multiple programs concurrently and known for high-quality deliverables that meet or exceed timeline and budgetary targets. • Involved in Windows Migration project on which the Windows 10 operating system was rolled out to more than devices through SCCM deployment tools. • Thorough knowledge of remote assistance to customers such as MSRA, MSTSC, and other Windows screen-sharing tools. • Actively involved in multiple projects such as Windows 10 Migration, O365 Migration, Endpoint Security Upgrade, and Head Quarters IT Movement across EMEA and APAC regions. • Demonstrable experience in transitioning On-Premises to SaaS products, or services into live operations across the following disciplines: Frontline / Service Desk, End User Computing, and IT Infrastructure services • Provide day-to-day governance of vendors alongside the Service Management team and support the Senior leadership team as required. Represent the TechOps Operations team at service reviews, vendor performance reviews, and other appropriate operational forums. • Managed an individual site for the customer which comprised more than employees. • Liaised with Audio Video Vendor in setting up a new Meeting room with advanced Microsoft surface hubs and Lenovo Meeting room devices. • Always worked with the customers in resolving the tickets within the agreed SLA and took proactive steps in solving similar issues by creating knowledge articles and sharing them with the service desk. • Liaise with the business and develop, implement, monitor, and report upon SLAs that are aligned to industry standards and best practices. • Expertise in Device life cycle management, Workplace Security solutions, Collaborative applications, Workplace Analytics, and DaaS (Device as a service) solutions. • Responsible for scheduling and managing weekly and monthly meetings with the Business stakeholders to provide regular updates on multiple projects.