Mohd Rahmat Ullah

Background

About Mohd Rahmat Ullah

With over three years of experience in workforce management (WFM) and real-time management (RTM), I am a senior analyst at Ingnius Systems Pvt. Ltd, I have a MS Office certification, as well as proficiency in various tools such as Aspect, eWFM, Genesys and IEX and Various RTA Tools. My core competencies include intraday and end-of-day reporting, break optimization, absence and attendance management, PTO, VTO, green shrinkage, AHOD, SPOC collaboration, partner coordination, in-house capacity movement on real time, forecasting, presentations, and staffing plans. I also have strong skills in operations management, Microsoft Word, and active listening. I am passionate about delivering high-quality results, optimizing operations, and empowering my team and partners.