Mohik Garg

Background

About Mohik Garg

As a Compliance Manager at HDFC Bank, I specialize in ensuring adherence to compliance policies, managing customer grievances, and mitigating risks. My role involves conducting detailed investigations into fraud and misconduct, monitoring customer service calling activities across India and training staff to uphold the bank’s Code of Conduct and compliance standards. With a strong foundation in data analysis, I excel in maintaining data hygiene and handling complex datasets using tools like Microsoft Excel and Power BI. I am also responsible for end-to-end management of a chatbot designed to support the sales team. To optimize the functionality of data related projects, skills comes into light including leveraging data modeling, monitoring, and project management. Key strengths include: • Conducting detailed investigations and ensuring thorough resolution of compliance matters. • Leading risk management initiatives to enhance operational efficiency and reduce potential vulnerabilities. • Utilizing advanced data analysis techniques for informed decision-making and strategic planning. • Managing and mentoring teams, fostering a culture of accountability and excellence. I am passionate about driving organizational success through a combination of compliance expertise, data-driven insights, and effective leadership. My proactive approach ensures streamlined processes and high-quality service delivery, contributing to the overall growth and stability of the organisation.