Mohit Chauhan

Background

About Mohit Chauhan

As a versatile Service Delivery Professional with nearly 8 years of experience in L&D, Service Delivery, Project Management, Process Excellence, and Client Service Management, I am confident in my ability to contribute to your team's success.Throughout my career, I have consistently achieved business growth objectives in competitive environments. I have a proven track record of improving customer service, creating engaged customers, and facilitating organic growth. My expertise lies in maintaining cordial relationships with customers, ensuring quality and service norms, and achieving customer satisfaction and business retention. Additionally, I have successfully managed major projects comprising multiple projects, demonstrating my ability to deliver the highest quality of services and performance standards.I am proud to have achieved several accolades throughout my career, including improving CSAT from 91% to 95.54% and reducing customer escalations by 50%. I was also recognized for leading the Big Billion Readiness Training project and delivering it on time.In my current role at Flipkart, I have been responsible for leading a team of associates and mentoring a senior operational management team. I have analyzed and audited data to ensure accuracy, resolved issues, and served as a skip-level escalation point for time and attendance process-related issues. I have also played a key role in enhancing First Call Resolution, identifying new tools and technologies to better serve customers, and using customer insights for company-wide improvements. Additionally, I have acted as the voice of the customer across the organization and prepared accurate daily reports to track performance.I believe my diverse skill set, including strong analytical, interpersonal, leadership, problem-solving, and organizational capabilities, make me an ideal candidate for the Operations and L&D roles at your organization.Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experience align with your organization's needs.Sincerely, MOHIT CHAUHAN 9911690808