Mohit Dhiman
Dairy & Frozen Department Manager at Walmart Canada
Based in Winnipeg, Canada
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Seniority
Manager
Department
Operations
Location
Winnipeg
Industry
Retail
Company size
19K
Contact information
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m•••••••@walmart.com
Phone
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Background
About Mohit Dhiman
As a Customer Representative at Circle K, I provide excellent service and support to customers across various channels, such as phone, email, chat, and social media. I handle inquiries, complaints, feedback, and orders, ensuring customer satisfaction and loyalty. I also use CRM tools to manage customer data and interactions, and SEO techniques to optimize the online visibility and ranking of Circle K's website and products. Before joining Circle K, I was a Manager of E-commerce and Marketing at DentGanga.com, an online dental store, where I led the development and implementation of sales and marketing strategies, product pricing, and event planning. I increased the online sales by 40% in one year, thanks to my customer empathy mapping and data analysis skills. I also organized and hosted multiple webinars and workshops for dental professionals and students, attracting over 500 participants and generating positive feedback and referrals.
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