Mohit Kapil

Background

About Mohit Kapil

As a Product Manager at **SDS2 by Allplan**, I play a pivotal role in driving customer success and satisfaction throughout the entire customer lifecycle across the Indian sub-continent. With a strategic focus on both presales and post-sales activities, I am committed to delivering exceptional service and support to our clients.*Key Responsibilities:*-**Presales Support:** Partnering with the sales team to understand customer requirements and deliver tailored solutions. Leading product demonstrations to showcase the features and value of SDS2 by Allplan-**Product Demonstrations:** Conducting comprehensive demos for prospective and existing clients, highlighting functionalities that directly address their business needs-**Training:** Designing and delivering customized training sessions to help clients become proficient users. Creating training resources to ensure continuous learning and adoption-**Technical Support:** Providing expert technical assistance, resolving client challenges efficiently, and acting as a liaison between clients and the technical team for effective solutions-**Onboarding & Adoption:** Offering hands-on guidance during the early adoption phase, ensuring clients feel confident as they integrate SDS2 by Allplan into their workflows-**License Management:** Overseeing the management, renewal, and upgrade of software licenses to ensure compliance and meet evolving client requirements.**Skills and Expertise:**- Strong communication and interpersonal abilities - In-depth proficiency in SDS2 by Allplan - Excellent problem-solving and multitasking skills - Customer-centric approach, focused on building long-term relationships**Previous Experience:**Prior to my current role, I served as a Project Manager in the SDS2 (AISC) Division, gaining extensive experience in steel structure detailing and design. My background includes project management, client communications, team leadership, and a thorough knowledge of industry standards such as AISC, NISD, AWS, OSHA, and RCSC.I have held a range of essential roles, including Detailer, Checker, Team Leader, Project Manager, Department Head, and Trainer across different organizations.**Education:**- Bachelor of Technology (B.Tech.) from Seedling Academy of Design, Technology & Management - Business English Communication Certification (Distance Learning) from Cambridge University, UK