Mohit Khera
Customer Success Manager at Quadient
Based in Canada
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Seniority
Manager
Department
Customer/Client Service
Location
Canada
Industry
Software Development
Company size
4K
Contact information
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m•••••••@quadient.com
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Background
About Mohit Khera
A passionate and results-oriented Customer success and Sales professional with over 10 years of experience in the B2B SaaS industry. Proven track record of driving growth, building strong client relationships, and exceeding customer expectations. Skilled in developing and implementing successful customer success strategies, including playbooks and key processes for seamless onboarding and renewals. Managed a complex portfolio including 4 major Fortune 100 accounts. Highlights • Maintained a net revenue retention rate of over 97% across diverse geographies. • Implemented product for 40+ Enterprise clients, reducing implementation times by 15% and accelerating revenue recognition. • Implemented Health Score and Churn Rate metrics, improving retention and increasing ARR by 5%. • Delivered two of the largest top cross-sell deals contributing to 15% of the revenue. • Spearheaded a Power BI analytics project, reducing customer success efforts on QBR presentations by 80%. Tech Stack Experience: Salesforce, JIRA, Slack, Gong, Freshdesk, Microsoft Teams, ClickUp, Success4, Apollo, Workday Languages: English, Hindi and Punjabi
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