Mohit Kudale

Background

About Mohit Kudale

Helping team to apply quality engineering principles throughout the agile product life cycle Responsible for requirement gathering and creating user stories against the same As a scrum team member, have responsibility for maintaining backlogs and prioritization the tasks Helping team to understand Scrum, and Agile concepts so that the scrum teams can work more efficiently Facilitate Daily scrum, Sprint Planning, Sprint Demo, and Sprint retro meetings Coaching the team on Agile principles and processes Track and remove internal and external impediments for the scrum team Facilitate the Grooming sessions with the product owner, to build a product backlog Facilitate and plan for deployment activities Track and report Scrum team Velocity Successfully conducted and deployed 25+ sprints Creating documents in confluence and standardizing the same. Almost 20+ documents were created and maintained for the current project POC analysis for ITIL tool transition for 5+ tools Successfully transitioned JSM (JIRA Service Management) tool to FreshService tool in a very short period i.e 3 months Documented Requirements with the help of end-user discussions. Migrated 200k Tickets from JIRA to FreshService. Helped team to set workflows for Incidents, Service Request, and Change Good Understanding of Service catalog, User mappings, and Automation Integrated ServiceNow, NewRelic with the newly onboarded tool i.e FreshService Responsible for assigning tasks to team members and deploying new features, and functionalities on time Good exposure to Vendor Management Supported team in the Hypercare phase i.e after production deployment to resolve the queries Managing overall AWS, Azure, and GCP customer accounts onboarding setting up tooling configuration for 80+ customers including operational support Helping the development team to create tasks in JIRA Responsible for demoing the product to upcoming clients and the newly released features to the internal stakeholders Track and maintain enhancements to customize tooling features as per customer and business requirements Closely working with project management teams and sales team for every new customer demo around tooling and process followed Responding to all software-related inquiries as per concerns raised for onboarding and off-boarding accounts Responsible for internal process- tool training for both customer and internal members Responsible for process documentation and tool integration documentation