Verified recordTelecommunications

Mohit Malik

Assistant Manager Quality & Training at Canadiansim

Based in Delhi, India

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Seniority

Manager

Department

Other

Location

Delhi

Industry

Telecommunications

Company size

23

Contact information

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Email

1 credit

m•••••••@canadiansim.com

Phone

5 credits

+91 ••• •••• ••••

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Background

About Mohit Malik

With over one year at CanadianSIM, I manage the quality and training functions for our sales and support teams, leveraging expertise in QA frameworks, process improvement, and compliance monitoring. My contributions include implementing a new quality framework that improved compliance scores by 18% and developing Power BI dashboards to provide real-time insights into call quality, audits, and sales performance. Dedicated to enhancing team performance, I oversee onboarding, coaching, and continuous training initiatives, enabling consistent results and streamlined operations. By collaborating with tools like HubSpot, TATA Dialler, and Dialpad, I ensure operational efficiency while fostering a culture of excellence and growth within the organization.

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