Mon Serrano

Background

About Mon Serrano

Tertiary qualified, energetic, and driven Sales & Marketing Specialist with experience and expertise in achievement of sales & marketing plans and business goals, through provision of support, insights, and quality workflow. Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines. Effective skills in MS Word, Excel, PowerPoint, and Outlook and understanding of CRM systems. Working diligently to resolve and troubleshoot issues being faced by customers, while maintaining a sharp customer experience and relationship focus. Tracking prospects, sales, and generate status reports using the CRM and other database tools and meeting sales targets and KPI’s. Communicating with customers in a timely, helpful, and friendly manner, document each ticket with relevant information pertaining to the issue and resolution, detailed log analysis and metrics research to accurately investigate, diagnose and resolve customer issues. Ensuring accurate data entry to CRM, quality assurance, internal communication, and excellent customer experience through timely provision of solutions and advice through inbound, outbound calls and live chat: Strategy development Organisation Public relations Customer Service/ Experience Innovative thinking Excellent planning skills Negotiation skills Ability to multi-task Work to deadlines Marketing Campaigns CRM & Database Management Inbound/Outbound/Live Chat Sales & Marketing Brand Strategy Targets & KPI adherence Tracking & Reporting Social Media Campaigns Education and Training Creative thinker || Bachelor of Business (Marketing), Victoria University Advanced Diploma of Business (Marketing), RMIT Graduate Diploma of Education ( Secondary education) Victoria University Contact me on +61 418 478 828 or via monserrano2@gmail.com to discuss suitable projects and opportunities.