Monalisa Roy

Background

About Monalisa Roy

A seasoned customer care professional with over 22 years of diverse experience spanning customer service, education, and healthcare communication. I currently work as a Bengali language interpreter with Teleperformance Global Services, facilitating seamless and empathetic communication between healthcare providers and patients across global healthcare systems. My journey began in the education sector, teaching at Kendriya Vidyalaya, Air Force Station, Palta, before transitioning into the corporate world. I held key roles in customer service at Dell Inc. in Bangalore and later at Artee Collections Inc. in Kolkata, which eventually led to an opportunity in the United States, where I conducted customer service and voice & accent training sessions and underwent extensive professional development. Following my time abroad, I returned to education, serving as an English communication specialist at BDMI International and later as an English Language Teacher at St. Clare School. During this time, I also completed Primary Teacher Training and took on administrative responsibilities within the primary school division. Now, with a rich blend of customer service expertise, linguistic proficiency, and educational experience, I am looking to grow in a remote customer service or communication-focused role where I can continue delivering exceptional support and bridging communication gaps with clarity, care, and cultural sensitivity.