Moni Mack

Background

About Moni Mack

March 2005 - November 2021 Director of Client Services/ Marketing and Sales Coordinator *Building and nurturing client relationships nationwide as well as concentrating on repeat business opportunities for the development and growth of reserve study update leads. Director of Illinois Client Services *Worked closely with Illinois Board Members, Managers and Management Companies fostering relationships, identifying and helping develop new leads, interacting with existing repeat clients concentrating on reserve study sales and customer service. Enjoyed attending trade shows, events as well as being an integral part of Board meetings and Presentations to Board Members and Managers. Director of Client Services - Great Lakes Region *Continued to provide excellent customer service to our clients in the the Great Lakes Region including Illinois, Wisconsin, Ohio, Indiana and Kentucky. Fulfilled all proposal request for new and update reserve studies as well as all sales needs in the Great Lakes Region. Attended trade shows, golf outings and as well as presenting to Board Members, Managers and Management Companies who are the heart of the Community Association Industry. Update Services Manager *Dedicated to serving our repeat clients nationwide and providing excellent service. Organized a repeat client reminder system and specialized in reviewing and processing client changes. Took great care creating reserve study update proposals and following up on all update sales inquires. Attended events and trade shows nationally as well as group presentations. Executive Assistant to Director of Client Services Worked directly for the Director of Client Services processing client information, creating proposal documents and supporting the update sales and leads process by following up with repeat clients and attending trade shows nationally.