Monica Anshell

Background

About Monica Anshell

I have over 21 years experience in Service Management and 2 years in Strategic Account Planning. After serving in a leadership position supporting fortune 100 accounts for so many years, it was a natural progression to move into a strategic role as most of my expertise was already focused on account strategy. As an Area Director, our Service Program Management team was responsible for delivering world class customer service. Primary responsibilities included overall account governance from the Service side, leading a team, managing client and internal cross functional relationships, working with Sales to increase business opportunities, assisting with contract negotiations, escalating service issues, streamlining processes, continual service improvement, etc. • Experienced Global Service Director with a successful track record of handling multi-million dollar clients for over 20 years • Exceptional team player experienced in planning and executing, client/executive relations and problem solving for mission critical business applications • Assists client in managing their business, revenue trending and projections, contract requirements and negotiations • Relationship Management, Leadership • Process improvement