Monica John

Background

About Monica John

I’m a Business System Analyst with 4+ years of experience working in IT operations and service delivery, now fully focused on helping businesses solve real problems through data and process improvement. I’ve worked hands-on with cross-functional teams to understand what’s not working, gather the right requirements, and turn them into clear, actionable solutions, whether that’s through detailed user stories, process maps, or interactive dashboards. I’m confident with tools like Power BI, SQL, JIRA, and ServiceNow, and I enjoy digging into data to find patterns that lead to smarter decisions. Over the years, I’ve learned that communication and clarity are just as important as technical skills. Whether it’s aligning stakeholders during discovery sessions or working through agile sprints, I bring structure and follow-through to every project I’m part of.