Monica Walker

Background

About Monica Walker

Accomplished, results-driven professional with several years of experience in government, for-profit, and not-for-profit settings. Proven ability to manage multiple priorities and meet internal and external deadlines. Skilled at researching issues and managing complex projects that promote a sustainable, profitable, inclusive environment. SELECTED ACHIEVEMENTS IN INNOVATION AND PROJECT MANAGEMENT Established new workflow and training processes to improve operational efficiency and outcomes Managed a comprehensive outreach campaign resulting in a 40% increase in organizational visibility and a 30% increase in membership Managed the heavily matrixed and internationally connected 2020 World Mission Offering program Successfully streamlined methodology and tactics resulting in a 15% cost savings for the project Demonstrated outstanding case management and customer service evidenced by multiple promotions throughout licensed insurance agent career Developed and introduced an online client-care program and internal social network to improve communications and client relationships, resulting in improving client retention 10% above goal