Monideepa Basu

Background

About Monideepa Basu

A professional, result-oriented business manager with 10 years of experience, having skills in complete customer business cycle. Aspiring to lead a business in the high growth service industry and to set new business benchmarks. Have been rated an Exceptional Contributor and also awarded with “President Award” for "Unbarring Initiative" Currently designated as Head, heading the Country for Service Experience in Customer Service Delivery,with Bharti Airtel Ltd. Proven track record of creating Benchmark Client services, Retention, Up selling, Call Centre, Non Voice, Service Recovery, Special Projects, Welcome Experience, & streamlining workflow and creating a team work environment to enhance profitability. Adequately experienced in conceptualizing new business plans to enhance operations, with a proven track record of aligning internal parameters to the external customers requirements & thus achieving organizational goals I am passionate about Customers and Service; and have led and implemented Processes, Policies and Technologies that enhance Customer Experience. My People, Process and Systems orientation make me adept at leading large people and technology intensive operations.