Moniffa Whittle

Background

About Moniffa Whittle

With a Certificate in Cyber Security from Udemy and an IT degree from The Queens School, I am a Technical Support Specialist at MOZ, where I provide technical support for four Telecommunication brands. I use various CRM tools and act as a liaison between clients, agents, and management, resolving complex issues, increasing customer satisfaction, and improving operational efficiency for Line2, Onebox, eVoice, and eReceptionist. I have a passion for technology and a strong background in customer service, account management, and wellness consulting. I have worked with different brands and sectors, such as Fiserv and HAP, assisting business owners and healthcare professionals with their financial and health insurance needs. I am a highly skilled, proactive, and adaptable team player, with strong organizational and communication skills, and the ability to work well under pressure and with diverse stakeholders. I am always eager to learn new skills and technologies and to contribute to the success of my team and company.