Monil Shah
Senior Manager Csutomer Intelligence at Semrush
Based in Toronto, Canada
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Seniority
Other
Department
Other
Location
Toronto
Industry
Software Development
Company size
2.3K
Contact information
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m•••••••@semrush.com
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Background
About Monil Shah
With over 6+ years of experience in analytics and customer intelligence, I currently serve as the Sr. Manager of Customer Intelligence at Semrush—leading high-impact retention strategies that drive customer success, revenue expansion, and long-term value. My expertise lies in building scalable, data-driven frameworks that reduce churn, inform strategic pricing, and optimize customer lifecycle performance. From designing predictive models and AI-driven save flows to shaping compensation logic and cross-functional KPIs, I’ve consistently translated data into outcomes that influence policy, product, and GTM alignment. I’m passionate about enabling organizations to move beyond reactive analytics—building proactive, insights-driven ecosystems that empower teams, improve customer experience, and deliver measurable business impact.
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