Monique Hendricks

Background

About Monique Hendricks

I am an IT professional with expertise in supply chain management, order management, order fulfilment and e-commerce platforms such as Salesforce Commerce Cloud. My focus is on delivering seamless end-to-end operations that align technology with business goals. In my career, I have worked on the optimization of order processes, ensuring inventory accuracy, smooth order flows, and on-time fulfilment. I have been a key partner to cross-functional teams and managed vendor relationships as a platform liaison, driving the successful implementation of new features and resolving system challenges. My experience with Salesforce Commerce Cloud includes ensuring the e-commerce platform operates reliably, with accurate product and stock displays, smooth customer journeys, and efficient checkout processes. While also working closely with finance teams and external partners to ensure secure, reliable transactions.