Monique Jackson

Background

About Monique Jackson

Experienced healthcare professional with a robust background in provider relations, managed care contracting, and value-based care initiatives across both payer and provider organizations. With over a decade of industry experience—including senior roles at TRICARE, Blue Cross Blue Shield of Florida, and UnitedHealthcare, I bring a deep understanding of the healthcare landscape and a consistent track record of delivering operational excellence. Currently serving as a Digital Certified Account Manager and the Digital Ambassador for the state of Florida at UnitedHealthcare, I lead digital transformation efforts by training providers and internal teams on the adoption of advanced digital tools that optimize workflows, improve data accuracy, and reduce administrative burden. My expertise spans Medicare, Medicaid, and ACO models, with hands-on experience managing large provider groups and driving performance in areas such as HEDIS compliance and incentive alignment. I excel in translating complex contract terms into clear, actionable guidance and in building strategic partnerships that enhance provider engagement and satisfaction. I am passionate about leveraging technology to streamline processes and deliver measurable outcomes.