Monique Reese

Customer Service Supervisor at Veyl Ventures

Based in Houston, United States

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Seniority

Manager

Department

Customer/Client Service

Location

Houston

Industry

Wellness and Fitness Services

Company size

50

Contact information

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Email

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m•••••••@veyl.com

Phone

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+1 ••• •••• ••••

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Background

About Monique Reese

As a Customer Service Supervisor at Veyl Ventures, I manage a team of 15 customer service representatives who handle inquiries, complaints, and feedback from e-commerce clients and customers. I have over 5 years of experience in customer service management and operations, and I have successfully led and supported multiple projects to improve customer satisfaction, retention, and loyalty. I have also contributed to the development and implementation of customer service policies, procedures, and best practices, as well as the training and coaching of new and existing staff. I am skilled in customer service software, communication, problem-solving, and leadership. My core competencies include customer service excellence, team collaboration, and customer-centric innovation. I am passionate about providing e-commerce businesses with innovative solutions that enhance their customer experience and growth.

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