Monisha Anantha

Background

About Monisha Anantha

Experience: Despacho India Pvt Ltd – Jan 2021 – Jul 2024 Designation: Associate Manager (Remote Executive) Team management: • connect with female employees monthly to sort out any issues • Connect with VA’s and supervisors to make sure new and existing clients are treated well • Create an inspiring team environment with an open communication culture • Listen to team members’ feedback and resolve any issues or conflicts Project Management: • Conduct monthly Skip-level meetings with the team to understand their requirements and concerns (bridging between team & supervisor to make them understand what the supervisor is trying to convey) • Make sure VA is following up clients for additional tasks • Follow-up with the existing clients for additional tasks if they don't respond to VA’s queries • Checking Time Management of employees Performance Management: • Connect with Project supervisors team leads periodically to make them aware of management goals • Handle Tier 2 escalations • Conduct quarterly and yearly performance review with team members. (Appraisal & Hike discussion improvement from previous feedback what is expected) • Conduct quarterly and yearly performance review with team members • Monitoring team Performance. Brickwork India – Oct 2015 – Dec 2020 Designation: Team Coordinator (for Remote Executive Assistant) Office Management: Calendar Management: Manage the calendars of team members scheduling meetings and appointments Travel Management: Book Travel arrangements including flights hotels and transportation Expense reports: Process expense reports and ensure timely reimbursement (Concur/Splitwise) Office Supplies: Order and maintain office supplies (SAP) Equipment maintenance: co-ordinate the maintenance and repair of office equipment Project Management: Project Coordination: Assist with the coordination of projects including tracking deadlines and progress Meeting minutes: Take and distribute meeting minutes Task Management: create and manage task lists to ensure that projects are completed on time Communication and Customer service: Customer service: provide excellent customer service to both internal and external stakeholders Organize and maintain files electronically (SharePoint / G-Drive) Convergys India Service PVT LTD – August 2011 to Oct 2015 • Quality Advisor for AT&T Mobility Services • Research Analyst - Help customers in making investment decisions providing information related to bankruptcy filings suits registration/existence of the business and financial analysis for industries or organizations.