Monisha Naidu

Background

About Monisha Naidu

Experienced Project Coordinator & Technical Support Engineer with over 5 years of expertise in managing technical projects, application support, and incident management across industries like finance, technology, and environmental services.• Proven ability to lead projects from initiation to completion, ensuring alignment with client requirements, regulatory frameworks (IPCC, Paris Agreement), and organizational goals.• Strong technical expertise in platforms like ServiceNow, Azure, Linux, Microsoft 365, and G42, enabling seamless project execution and troubleshooting.• Client-focused professional, successfully managing stakeholders across UAE, India, Australia, and the USA, ensuring clear communication and smooth project delivery.• Process optimization expert, streamlining workflows to improve efficiency, reducing project turnaround time by 20%, and enhancing issue resolution speed by 30%.• Recognized for excellence, receiving a Star Performer Award for driving operational improvements, reducing system downtime by 15%, and ensuring high-quality deliverables.• Effective team leader & mentor, providing training sessions that increased productivity by 20% while ensuring 100% compliance with industry standards.• Skilled in risk management, identifying and mitigating project risks, leading to a 15% cost reduction and avoiding project delays.• Committed to innovation, implementing dynamic dashboards for project tracking, enhancing stakeholder visibility, and improving decision-making processes.