Monisha Sumani
Product Data Manager at Zoom
Based in Palo Alto, United States
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Seniority
Manager
Department
Sales & Business Development
Location
Palo Alto
Industry
IT Services and IT Consulting
Company size
13K
Contact information
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m•••••••@zoom.com
Phone
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Background
About Monisha Sumani
Digital Transformation leader with 14+ years of experience in solving various business problems by Designing Custom Applications, Enhancing Product Features, providing Data Insights through Analytics and Business Intelligence Solutions. • Manage a large Global Team of (12 direct staff and 10+ consultants) Product Owners, Software Engineers, Solution Architect and Support Analysts focusing on Software Development and Delivery along with Application Support of 50+ services on custom and packaged platforms. • Domain exposure in High Tech industries with an emphasis on Sales Forecasting, Opportunity Management, Inventory Management, Sales Order Management, Renewals, Contract Management, Customer Service, Professional Services and Education. • Proficient with Software Development Life Cycle (SDLC) processes – functional and technical experience across all stages of project lifecycle and Delivery Methodologies (waterfall, agile, iterative) • Experienced in managing Service Requests - SLA Adherence, Escalation Management, Metrics Management, Volume Trends Analysis, Capacity Utilization, Ticket Reduction Assessment.
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