Monte Hancock

Background

About Monte Hancock

Flexible, team-oriented professional with 15+ years of progressive collision center experience with a proven record of improving cycle time and quality by developing and implementing business improvement processes. In-depth knowledge of multiple insurance company guidelines; direct repair program (DRP) protocols; digital camera operations; auto body repair techniques; and federal, state, and local regulations that affect collision center operations. Strong communication and interpersonal skills with proven ability to interface effectively with insurance adjusters, collision center management, parts vendors, customers, and collision repair staff. Exceptional organization, time management, multitasking, and problem-solving skills required to ensure quality work while meeting hard deadlines in fast-paced, production-driven environments. Solid grasp of collision estimating and office productivity software; proficient in Mitchell, Capterra, Web-Est, One, ADP Shop Systems, Pathways, Reynolds, and MS Office (Word, Excel, PowerPoint, and Outlook).