Monya Appleton

Background

About Monya Appleton

Supports 150-unit property with all tenant needs including: rental payments, new and renewed lease agreements, maintenance requests, customer service. • Creates and adheres to budget by looking at efficiencies and cost cutting opportunities and monitoring ongoing expenses. • Travel to other properties to train staff and help improve the property to meet owners standards and goals. • Reduced delinquency list by over 70% by implementing new payment policy. • Conducts quarterly unit inspections to mitigate and reduce tenant wear and tear. • Reduced tenant incident violations by ensuring proper adherence to property rules. • Increased 5-star tenant satisfaction with maintenance work orders, new move -ins, and lease renewals based on anonymous and random survey completions. • Improved maintenance response and work orders by 46%. • Manages maintenance team to delegate work orders and ensure timely completion of all projects. • Prepares invoices and processes payments for vacant and occupied unit materials and repairs. • Manages inventory list for maintenance team, cleaning crew, and other staff. • Manages properties marketing and advertising including FB and Google.