Morgann King

Background

About Morgann King

Dynamic, team player with over 11 years of diverse professional experience concentrating on motivating and helping others. Natural problem-solver with strengths in communication, building client relationships, and logistics. Process and apply new technology and skills quickly. Broad background with experience in customer service, retention, sales, and project coordination. Customer Service: Provide an exceptional customer experience for clients by engaging in thoughtful conversations and efficiently resolving issues. Lead team in performance metrics, which includes communicating with accounts and sales leads. Developed positive rapport with professional relationships in current role and previous roles at Blackbaud and in the collegiate, fitness and educational industries. Sales and Marketing: Continue to exceed Employee Sales Lead quarterly goals Led with one of the top retention rates and most Employee Sales Leads submitted on the Renewals Team. Met and exceeded dollar and unit retention targets quarterly. Accomplishments Awarded the “We Expect the Best” Award in 2020 for Customer Success Submitted the most leads for the highest ARR in Customer Success in 2018. Awarded “Top Dog” for Q3 in 2014, for exceeding performance metrics, number of Employee Sales Leads submitted and professional development by working towards the Raiser’s Edge Certification. First place for number of Employee Sales Leads submitted during Q1 in 2015. Second highest in Blackbaud Merchant Services Employee Sales Leads submitted for Q4 in 2014. Technology Skills: Proficient in SalesForce, Clarify, SAP, Gainsight, the Raiser’s Edge, Online Express, Financial Edge, BoldChat, Microsoft Windows XP, Microsoft Office XP, Microsoft SharePoint Online, WordPress, Blogger, Adobe Acrobat