Moses Choppla
Workforce Management at Teleperformance
Based in Dubai, United Arab Emirates
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Seniority
Staff
Department
Human Resources
Location
Dubai
Industry
Outsourcing and Offshoring Consulting
Company size
260K
Contact information
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m•••••••@teleperformance.com
Phone
5 credits+971 ••• •••• ••••
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Background
About Moses Choppla
As a Workforce Management Specialist I leverage data analysis and eWFM skills to optimize service levels, staffing, and scheduling for contact centers.I have over 7+ years of professional experience in the workforce management sector, having started as a WFM Lead Analyst at concentrix in April 2016. Thereafter, supported the Walmart account with timely and accurate reporting on key performance indicators, such as average handle time, occupancy, and shrinkage. I also collaborated with operations and quality teams to identify areas of improvement and implement solutions.I hold a Bachelor of Arts degree from Delhi University, where I graduated in 2018. I am passionate about using data to enhance efficiency, productivity, and customer satisfaction in the contact center industry. I am always eager to learn new tools and techniques to advance my knowledge and skills in workforce management.
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