Moses Thumaty
Customer Experience Manager at EnergyTech Global at Energytech Global
Based in Hyderabad, India
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Seniority
Other
Department
Other
Location
Hyderabad
Industry
IT System Custom Software Development
Company size
150
Contact information
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m•••••••@energytechglobal.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Moses Thumaty
Pioneered in setting up PMO Product Operations and Customer Experience groups for various companies across diverse industry verticals. This has helped develop a holistic business acumen in understanding any business landscape. From customer experience role in Banking industry transitioned to setup a PMO for Enterprise IT QA solutions company and worked with several Fortune 500 clients. Later ventured into Product Operations for a Mobile App development company. Played multiple roles from Licensing to Support tools administration and even establishment of Rapid Response Teams for faster solutions. Hired by the current company to build a Customer experience team grew a 4 member team into a 48 member team in less than Two years for Australian Energy retailing brand. Currently running Cx teams for both Aus and NZ retailers in Energy Broadband and Telecom space with additonal responsibilties to drive L&D unit.
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