Moujahed Alkhatib

Background

About Moujahed Alkhatib

Having 16+ years of experience in area of IT, Cloud Services, Digital Transformation, Service Assurance for solution architecting, delivering IT & ICT solutions and spearheading Telecom assurance solutions in du. Comprehensive experience in Assurance/architecting solutions for IT and telecommunication,(Wireline (Enterprise services/IPTV/Broadband/Voice)) Services, and integration with various OSS/BSS applications, while providing strategic roadmap for Customer churn and Retention through Customer Experience Management. An avid Project Manager; oversees multiple projects including interdependency of deliverables, vendor/customer relations, risk management, technical/functional requirements, and delivery of projects within cost and schedule parameters with expertise in Assurance system implementation. Strong problem solving and technical skills coupled with exceptional team leadership, organizational, and analytical skills. MBA, B.SC in Electronic Engineering, solid decision-maker enabling effective solutions for high customer satisfaction with expertise in: Business case development SLA/SQM/CEM solution Telco/IT Process Consultancy Trouble Ticketing solution Cloud Services Project Management NOC/SOC Solutions Probes/Umbrella PM Omi-Channel Virtualization End to End RFP process