Moussa Chami

Background

About Moussa Chami

As an energetic and goal-driven professional, I bring a relentless dedication to mastering new challenges, as evidenced by fast-track promotions and willingness to expand knowledge through hard work + loyalty and harnessing curiosity. I energize staff + team members, bridging the gap between goals and outcomes and curtailing project derailments. My core leadership strength is my blend of building solid relationships and hotel experience to develop and implement projects from inception to conclusion, collaborating with internal and external stakeholders, bringing in million-dollar revenue streams. What sets me apart from others in my field is my experience in pioneering operational improvements, orchestrating complex projects, and enabling change to broken processes. I consistently deliver bottom-line improvements, and for the past decade, I have eclipsed expectations within the fast-paced hospitality industry. I believe that a company’s culture is the foundation for excellence and bring passion, enthusiasm, desire, and a can-do attitude to me every day, along with building strong relationships and teams founded on trust. CAREER HIGHLIGHTS: Played center role planning + implementing valet and self-parking services for Wynn Las Vegas, helming and synergizing efforts around systems implementation, hiring staff, and forecasting revenue. Addressed changes in business priorities, mounting efforts to increase productivity, service levels, and guest satisfaction while decreasing costs. Built trust through sincere engagement, listening attentively, focusing on mutual goals, fostering true partnerships, and despite challenges —keeping promises. Championed top-rated performance + quality service, overseeing schedules for >250 employees, setting up and conducting service training classes, creating and applying an employee satisfaction matrix, and initiating positive reinforcement techniques for employees. Drove revenue and profits, generating revenues in parking services up to $8M per year —winning buy-in of concept and adding service. Managed and balanced budgets of up to $12M per year, taking charge of balance sheet and Profit & Loss (P&L) statement in conjunction with forecasting and implementing ways to reduce payroll budgets YoY. EXPERTISE: Project Management | Operations Management | Data Analysis | Strategic Planning | Budgeting + Forecasting | Change Management | Customer Service | Human Resources | High-Performance Team Building | Hospitality | Gaming | Five-Star Hotel | Emotional Intelligence | Creative + Complex Problem Solving