Mradul Bhatnagar

Background

About Mradul Bhatnagar

To excel and achieve an expert knowledge and contribute towards growth of the organization and work towards a mutually beneficial association. Dedicated individual with great attention to details and exceptional technical skills. Approx. 8+ years of experience in the areas of Customer Advocacy & Service-Delivery with excellent communication, analytical and IT skills. Core Skills – - Network Assurance -Service Delivery -Technical Support -Team Management –ITIL Certified • Seasoned professional with planning, execution, monitoring and resource balancing skills along with an ability to support multiple simultaneous support-deliveries in a matrix organizational structure. • Excels at communicating with stakeholders and provide accurate reporting and information regarding the on-going projects delivery, risks and initiatives. • Expertise’s in building client relationship and providing quality customer service by resolving customer queries and complaints with special impetus on customer retention. • Analytical approach towards process operations. • Learning AWS Certified Solutions Architect Associate. • ITIL Certified.