Mradula Tripathi

Background

About Mradula Tripathi

I am a Senior IT Business Analyst with 8+ years of experience driving process enhancements, quality assurance automation, and operational efficiency improvements within IT support environments. Currently leading end-to-end QA governance and process automation initiatives at UKG, I specialize in transforming traditional service management processes into automated, data-driven, and proactive support models. Certified in Microsoft Power Platform (PL-400), I design and deliver enterprise-grade solutions using Power Apps, Power Automate, Power BI, Dataverse, and SharePoint, seamlessly integrated with platforms like ServiceNow. I have a strong track record in- Building dynamic audit systems, feedback loops, and live dashboards that significantly reduce manual effort and enhance visibility- Automating quality assurance, follow-up workflows, and performance reporting, resulting in 80% efficiency gains- Enabling incident deflection and proactive support strategies through AI tools such as ChatGPT, Copilot, and Vertex AI- Creating custom low-code solutions to solve unique business challenges, ensuring scalability, security, and performance. My focus is on end-to-end ownership of process improvement, identifying gaps, designing solutions, and delivering measurable business outcomes in the IT support space. Always looking to connect with like-minded professionals in process automation, ITSM transformation, and AI-powered support innovation. Open to UK-based opportunities in IT Automation, Power Platform Development, AI Integration, and Process Improvement roles.