Mridula Shivakumar
Account Operations Manager at Quess It Staffing
Based in Bengaluru, India
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Seniority
Manager
Department
Operations
Location
Bengaluru
Industry
Staffing and Recruiting
Company size
1.3K
Contact information
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m•••••••@itstaffing.quesscorp.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Mridula Shivakumar
14 years of experience in Project operation Account Manager, Channel Finance, Order Management and Sales operation. Expertise in assessing order queue from payment to closure, effective use of analysis tools in support of strategic order process, order delivers and Rebate claims Payment process with performance indicators. Interacting with sales, logistic and partners on quires and escalation. Handling E2E Generic mailbox escalation and high priority request on daily base. Closely worked with partners for mismatch on GST Pricing, address, and date. Worked with the Global Revenue and bookings team to ensure the purchase orders fulfilled with all the norms. Forecast the business by using the data from SFDC and consulting team to meet the business requirement based on quarterly and annually analysis. Worked in different teams in Quote to cash process, worked with cross functional team for (O2C as well).Skills & StrengthsCross-functional CollaborationEnd-to-End Process ManagementHigh-Priority Escalation HandlingPayment to Closure LifecycleStrategic Operational SupportBusiness Performance AnalysisPartner & Stakeholder EngagementGlobal Process AlignmentCompliance & Audit ReadinessKPI Tracking & Optimization
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