Mridushi Agarwal

Background

About Mridushi Agarwal

Software Development Manager at Amazon with 8+ years of progressive experience, evolving from Software Development Engineer to leading global, high-performing engineering teams of 30+ across Seattle, California, and Bangalore. I currently lead the Tier-1 Financial Offer Service and Prime Card Bonus Rewards teams within Amazon’s Global Payments Technology Organization. My teams own critical services powering industry-leading cashback and installment payment products that generate multibillion-dollar revenue annually. My transition from individual contributor to people leader has shaped a leadership philosophy that balances engineering excellence with human-centric team development. I foster an environment where technical innovation thrives alongside personal growth. Here are my Key Leadership Impacts: • As Bar Raiser at Amazon, conducted 150+ interviews to raise Amazon's high hiring bar • Transformed operational excellence for Tier-1 payment systems, achieving 37% reduction in high-severity incidents annually through strategic technical improvements and team empowerment • Spearheaded the launch of Amazon's most compelling cashback program - an uncapped 7% rewards offer for US Prime Card customers choosing eco-friendly delivery options, creating a win-win solution that enhanced customer value while optimizing operational costs and environmental impact • Architected scalable, reusable systems across global regions, significantly reducing engineering effort and accelerating delivery timelines • Demonstrated track record in talent development, successfully driving multiple promotions, strategic hiring initiatives, and intern conversions • Lead Women@Payments Circle as Mentor, actively championing diversity and supporting emerging talent in technology