Mrigya Bhatt
Technical Supervisor at Concentrix
Based in Canada
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Seniority
Manager
Department
Manufacturing & Production
Location
Canada
Industry
IT Services and IT Consulting
Company size
199K
Contact information
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m•••••••@concentrix.com
Phone
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Background
About Mrigya Bhatt
Currently serving as a Technical Supervisor at Concentrix, I specialize in streamlining support operations with a focus on FINTRAC compliance, KYC, and merchant onboarding. I lead escalations for complex cases, deliver KPI dashboards and compliance reports, and collaborate with cross-functional teams to optimize workflows and enhance customer experiences. I also mentor team members to strengthen analytical and problem-solving capabilities. With a background in Electronics and Communications Engineering and a postgraduate qualification in Global Business Management, I bring expertise in system monitoring, business analysis, and risk management. Certified in CCNA and Six Sigma Green Belt, I am committed to developing scalable solutions that align with organizational goals while fostering cross-departmental collaboration.
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