Mudit Gupta

Background

About Mudit Gupta

Experienced Lean Six Sigma Black Belt Quality professional with 15+ years of Process/Delivery Excellence, Quality Management experience in Information Technology, Telecom, Banking & Utility Domains with expertise in Business Process Re-engineering, ISO Audit, Service Management, Agile Transformation, Data Science, Robotic Process Automation, Design Thinking and execution of Lean Six sigma Projects. An Out of the box thinker with strong analytical, problem solving & organizational abilities. Excellent interpersonal skills, ability to work in team, capable of training and mentoring people, accustomed to work in fast-paced and stressful environment with the ability to think quickly and successfully handling of difficult situations- Proficient in Customer Service Delivery, Training & Content Development, Transition, Audits & setting up Quality Monitoring framework- Extensive experience in Data analysis, Process Engineering, People Management and Client & Service Level Agreement Management- Strong Knowledge Management and Change Management skills.