Muhammad Burhan

Background

About Muhammad Burhan

IT Technical Lead with over 15+ years of expertise in planning, coordinating, implementing and evaluating the effectiveness of systems and infrastructures required to accomplish projects eventually meeting business goals. Key Area : Risk, Security Policies, change management, Compliances & SOP implementation, and management, understating for prevention of IT Infrastructure, and other possible security risks. 24hrs real-time monitoring and reporting of IT Infra across the sites through NOC. Uptime/SLA and Workflow analysis and continues improvement. ERP Implementation, support and maintenance. Managing corporate(B2B) for IT support delivery & operations with Internal, External customer. Team, time & shift management. Ensuring the L1 & L2 Support on every shift. Voice and video communications & VC management (Skype, Skype for business, Avaya Scopia). Cross-functional coordination for IT project execution & Implementation. SLA (Helpdesk, ESS, ERP, servers, desktops, laptops, printers & network support). IT Infrastructure Management with Windows Servers, Hyper-V, LAN, Windows Server, Active Directory, ADFS, DNS, DHCP, WAN, Firewall/UTM, internal mail server, ILL, VPN, IPPBX, Attendance, Access & Video surveillance. Internal Audits of Infra, configuration, policies, process, and records. Operational management with different support functions. Cost & budget management. Service AMC contract management. Vendor management.