Muhammad Cheema
Tier 1 Helpdesk Specialist at U.S. Department Of Homeland Security
Based in Frederick, United States
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Seniority
Staff
Department
Information Technology
Location
Frederick
Industry
Government Administration
Company size
37K
Contact information
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m•••••••@••••••.com
Phone
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Background
About Muhammad Cheema
Experienced desktop support professional with a strong background in troubleshooting hardware, software, and network issues to ensure seamless operations. Adept at managing system installations, upgrades, and security protocols while providing timely technical support to end-users. Skilled in Active Directory, remote desktop tools, and IT infrastructure maintenance to enhance system efficiency and security. Experienced in configuring and maintaining workstations, printers, and peripheral devices to support business operations. Proficient in documenting technical issues and solutions to improve troubleshooting processes and knowledge sharing. Strong ability to communicate technical concepts to non-technical users, ensuring clarity and effective problem resolution. Committed to optimizing user experience by resolving technical challenges swiftly and implementing proactive solutions.
Decision-makers
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Julienne Folino
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