Muhammad Chughtai

Background

About Muhammad Chughtai

With extensive work experience in software engineering and product management, I have developed a passion for creating innovative solutions that enhance customer experience and satisfaction. My current mission is to leverage my expertise to deliver smart capabilities that enable Cisco to anticipate, diagnose, and resolve customer issues faster and more effectively. As a Customer Experience Product Manager at Cisco, I work with a diverse and talented team of engineers, designers, and analysts to guide the Cisco Common Services Platform Collector and Smart Call Home products throughout their life cycle, from ideation to distribution and support. In my current role, I am member of a team responsible for managing a business with over customers and partners, ensuring that the products meet the evolving needs and expectations of the market. I collaborate with internal and external stakeholders to define product vision, strategy, and roadmap, as well as to prioritize features, enhancements, and fixes. I also oversee the product development process, ensuring quality, compliance, and alignment with best practices and standards. Additionally, I conduct user research, testing, and feedback to measure and improve product performance, usability, and satisfaction. To keep up with the latest trends and technologies in the field, I have obtained multiple certifications in cybersecurity, data analytics, cloud and product management.