Muhammad Faraz
Lead Application Support at Tangany
Based in Munich, Germany
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Seniority
Manager
Department
Information Technology
Location
Munich
Industry
Financial Services
Company size
47
Contact information
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m•••••••@tangany.com
Phone
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Background
About Muhammad Faraz
Product Support Management Experience in Product delivery services and management of production deployment cycles. Committed to drive 24/7 business continuity and the process improvement in the area of product support and product implementation. • Manage the services and closely work with the development team to streamline the processes. • Gather the client's requirements and transform it into a technical proposal for the core architect and development team. • As a scrum master, help my team to evolve according to the SCRUM-AGILE methodologies. • Understanding to meet different SLAs over resolution criticality. • Having a good understanding of the Supply chain management system. • Strong understanding of payment services and e-commerce payment processing. • Having good hands-on expertise to deal with the client and order processing. SQA Expertise SQA/SQC Processes Implementation and Documentation Test Planning and Execution Requirement Gathering and Modeling Gray-box Testing (DB Testing, Performance Evaluation) Black-box Testing (Functional, GUI, Data Driven, Navigational, Validation) Jira Agile Selenium webdriver python
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