Muhammad Farid
Product Operations Executive at Open Government Products
Based in Singapore, Singapore
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Seniority
Manager
Department
Operations
Location
Singapore
Industry
Software Development
Company size
190
Contact information
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m•••••••@open.gov.sg
Phone
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Background
About Muhammad Farid
I help create seamless customer experiences through process optimization and data-driven insights. With 5+ years of experience, I leverage Lean Six Sigma principles to identify and eliminate inefficiencies, ultimately driving customer satisfaction and operational excellence. Here's what I bring to the table: Proven track record of success: Reduced response time and improved team productivity by 15% as a Subject Matter Expert at Genpact, leading to my recognition as an Exemplary Employee in 2021-2022. Data-driven problem-solving: Adept in using SQL and Tableau to analyze data, identify trends, and craft actionable solutions. Stakeholder management: Proficient in building relationships and managing expectations across diverse stakeholder groups. Strong communication and collaboration skills: Effectively communicate complex ideas and foster collaborative working environments.
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