Muhammad Idrees Yaqoob
Customer Services Executive at Upstream Bpo Sdn Bhd
Based in Johor Bahru, Malaysia
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Seniority
Staff
Department
Customer/Client Service
Location
Johor Bahru
Industry
Outsourcing and Offshoring Consulting
Company size
97
Contact information
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m•••••••@upstreambpo.com
Phone
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Background
About Muhammad Idrees Yaqoob
I help startups and SMEs manage their customer support operations so their internal teams can focus on growth.As the Founder & Customer Support Lead at BIZSHIFT X, I work closely with businesses across EV, e-commerce, education, travel & hospitality, and healthcare to deliver reliable support via calls, email, WhatsApp, and live chat.With hands-on experience in operations, admissions, and service management, I understand the importance of fast response times, clear communication, and consistent customer experience.My focus is on building cost-effective, scalable support solutions that improve customer satisfaction and operational efficiency. Open to discussions on customer support outsourcing and pilot projects.
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