Muhammad Khursand

Manager Projects Manager Customer Support at Arwen Tech

Based in Pakistan

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Seniority

Manager

Department

Other

Location

Pakistan

Industry

Information Technology and Services

Company size

179

Contact information

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Email

1 credit

m•••••••@arwentech.com

Phone

5 credits

+92 ••• •••• ••••

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Background

About Muhammad Khursand

An experienced, disciplined, and highly accomplished Project Management Professional having 12 years of working experience. Track record of successfully managing and delivering complex projects of diverse nature in the field of IT, Business Improvement and Enterprise level IT roll outs. Wide experience in PMO set-up, operations and in maintaining the organization project management methodology, documenting processes and developing templates from scratch based on the nature of the organization. Strong interpersonal, problem-solving and decision-making skills, combined with a pragmatic approach and sound business acumen. Known for simplifying the process and changing the PMO perception from "liability" to "leadership" by assisting business in resolving their challenges and to be known as department of "Simplicity" •Extensive experience in managing complex large-scale projects, dedicated to improving customer satisfaction •Providing subject matter expertise in project management such as project scope definition, risk identification/mitigation, estimation, resource allocation, facilitation, and other areas of expertise based on professional knowledge. •Skilled technologist, adept at quickly putting changes into motion with direct leadership to development and implementation teams, effective in enabling solutions while working with multifunctional teams, technical staff and management •Expert in conducting gap analysis, cost benefits analysis, impact analysis, SWOT analysis, feasibility/alternative analyses with process, software and hardware selections. •Wide experience in PMO operations and in maintaining the organization project management methodology, documenting processes and developing templates from scratch •Trained Project Management Professional (PMP), Associate Value Engineering Specialist (AVS) •Expert in developing project, program & portfolio level reporting models. In addition I have 6-years of customer support experience for Enterprise level customers.

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